Plans, supervises, assesses and evaluates counseling programs and services in the Division that meet the needs of a highly diverse urban student population. Manages the matriculation process, educational counseling and consultation, orientation, articulation, transfer and other services. Leads and oversees the Assessment/Career Center and Veterans Resource Center, Transfer Center, Umoja, Puente, Court to College, and Articulation programs. Directs and implements counseling and guidance curriculum. The position also provides complex administrative support to the Vice President, Student Services.
Essential Duties and Responsibilities
- Plans, supervises, assesses and evaluates counseling services and programs for effectiveness and efficiency. Assures provision of student-centered services and supports student success initiatives. Provides leadership and advocacy for Division employees.
- Collaborates with administrators, faculty, and staff to develop and coordinate programs and services and provide integrated instructional and student services that meet the needs of a diverse student population.
- Leads and oversees the planning, supervision, assessment and evaluation of the Assessment/Career, Transfer Center and Veterans Resource Center, including their programs, services, personnel, interagency reports and contracts, and budgets.
- Provides leadership in the new and emerging technologies in support of student success.
- Leads, trains, supervises, evaluates and provides information to staff to enhance their ability to accomplish the unit’s objectives, vision, and mission. Certifies payroll for assigned personnel. Applies the terms and provisions of applicable collective bargaining agreements; state and federal laws; and District Board Policies and Administrative Procedures in personnel matters.
- Prepares recommendations and/or contracts as appropriate and submits them to administration and/or Board of Trustees for consideration.
- Review programs and services to ensure that they are consistent with the college’s goals and to ensure diverse ethnic, cultural and gender perspectives are included.
- Oversees the preparation of class schedules, teaching assignments, and monitors enrollment and class size. Consults with faculty on, and approves textbook adoptions and acquisitions.
- Develops relationships with local high school districts, community service agencies, and business, educational and governmental organizations as needed to respond to student needs.
- Designs and implements tracking and evaluation systems to evaluate student progress. Provides communications to high schools, giving feedback on student success.
- Organizes and oversees planning for matriculation processes including orientation services, counseling, and advising, and follow-up with targeted students such as those that are underrepresented, undecided, in basic skills courses, or on academic probation.
- Oversees the development and implementation of transfer services to encourage and facilitate student transfer to four-year institutions.
- Counsels students, including those referred for specialized assistance. Including crisis intervention or to discuss appeals or academic concerns.
- Provides leadership and support for articulation, ensuring agreements with four-year colleges are current, maintained, archived, and communicated to faculty, staff, students, colleges and oversight agencies.
- Certifies procedures for grade changes, late withdrawals, credit by examination, field trips, conference requests, and staff development activity.
- Provides leadership in developing and managing local, state and national private and government grants.
- Develops and maintains systems for up-to-date student records. Ensures confidentiality and privacy of information.
- Develops and monitors budgets and maximizes financial resources.
- Participates on or chairs committees, task forces, and special assignments.
- Ensures accuracy of print and online publications related to the area of responsibility.
- Authorizes and monitors unassigned time, reassigned time, and changes of faculty assignments.
- Provides leadership in space and facilities planning.
- Participates in and supports accreditation processes.
- Maintains currency of knowledge and skills related to the duties and responsibilities.
- Performs other related duties as assigned.
Knowledge and Skills
This position requires professional knowledge of:
- Theories, principles, and practices associated with higher education counseling, curriculum and instruction, matriculation, and student services.
- Development, maintenance and administration of a budget multiple budgets.
- Philosophy and objectives of the community college.
- Principles of functional leadership, training and performance evaluation.
- Pertinent federal and state laws and regulations.
- Learning and student success processes, assessment, student learning outcomes, learning communities and application of technology.
- Strategic planning in organization and management practices, assessment, analysis and evaluation of programs, policies and administrative needs.
- Matriculation regulations and articulation agreements.
This position requires demonstrated skills in:
- Developing assessment, teaching, and learning processes that enhance student success and outcomes.
- Organizing work and building an effective team to meet the needs of the assigned areas.
- Oral and written language sufficient to prepare reports and professional correspondence.
- Human relations/interpersonal skills to conduct performance reviews, deliver presentations, and convey technical information to a wide variety of audiences.
This position requires the ability to:
- Develop and implement a plan of accountability for counseling and matriculation services.
- Be a fair-minded, ethical, and honest leader.
- Learn, interpret, and ensure compliance with state and federal laws, Title 5, and other federal and state regulations as related to the responsibilities of the position.
- Be open to change and new methods in the assigned area of responsibility.
- Continuously engage in learning and self-improvement.
- Meet change with innovation to promote and meet the college mission.
- Organize, plan, develop, and write new programs, develop new concepts, analyze outcomes, and prepare clear and concise reports.
- Guide and direct others in goal achievement.
- Direct and facilitate development of personal and team perspectives, and develop and deliver training programs.
- Develop and monitor budgets and maximize financial resources.
- Work cooperatively and productively with internal and external constituencies.
- Advocate for shared governance, collegiality, staff cohesiveness and for the core values of the institution.