Job no: 493920
Work type: Staff
Categories: Full Time, Academic Administration, Student Affairs & Services
PAY GRADE: 31E
CONTEXT OF THE JOB:
The Assistant Dean of Students, Case Management and Student Engagement collaborates with staff in the Office of the Dean of Students to provide leadership for University initiatives and support services that enhance the student experience and promote the personal development and academic success of the undergraduate students at the University of Delaware. The Assistant Dean assists the Office of the Dean of Students to cultivate a campus culture that prioritizes student well being and recognizes its significance in students’ academic, social, and personal growth.
Under the general direction of the Associate Dean of Students, the Assistant Dean of Students facilitates student success by working alongside students to develop self-advocacy skills, encourages campus engagement, and provides thoughtful interventions. The Assistant Dean of Students collaborates with other offices to develop programs that enhance the quality of student life, promote diversity and inclusion, and respond to student concerns. The Assistant Dean of Students is expected to be available to staff and students outside regular business hours, for evening and weekend events, or other critical times.
Support and advocate for students who are experiencing crises. Intervene directly in sensitive cases involving critical illness or injury, mental illness, and fatalities. Contribute to the case management process of the office by meeting with students on sensitive and private issues and provide guidance and support to students and families during times of crisis.
Manage active student crisis situations and coordinate response in the absence of the Associate Dean of Students.
Implement the administrative activities associated with the Office of the Dean of Students to support undergraduate students, including medical leave of absences and withdrawals, and coordinate with the Associate Dean of Students to improve the process as needed.
Serve in the Residence Life & Housing weekday on-call system.
Advise faculty, staff, students, and families in complex problem solving and complaint resolution in situations that pose a risk to students and/or the institution. Consult and engage in problem solving on complex matters with the Office of Student Conduct, Residence Life & Housing, Center for Counseling and Student Development, University of Delaware Police Department, Student Health Services, Disability Support Services, and the Associate/Assistant Deans of the colleges.
Lead the maintenance and ongoing use of the Office of the Dean of Students' case management software and database.
Develop new programs and participate in an outreach plan to form and sustain relationships between the Office of the Dean of Students and student groups. Specific attention will be given to serving student needs among underserved populations (For example: transfer, commuter, underrepresented students).
Build collaboration between student leadership groups and student life administrators and cultivate increased opportunities for student engagement with the full range of activities, programs, and services at the University.
Oversee communication, social media, and website content updates for the Office of the Dean of Students.
Provide support on matters related to the integrated, holistic educational experience of the students. Partner with Office of Transition Programs, First Year Experience, the Associate in Arts Program, Office of International Students & Scholars, Student Wellness & Health Promotion, Residence Life & Housing and the Center for Black Culture staff to envision and facilitate programs and services that integrate and enhance the student experience at the University.
Assist in the planning, coordination, and execution of 1743 Welcome Days and other First Year Experience programs in conjunction with and under the direction of the Associate Dean of Students.
Assist in the planning, coordination, and execution of Parents and Family Weekend in conjunction with and under the direction of the Associate Dean of Students.
Partner with Orientation and Transition Programs, First Year Experience, Student Wellness & Health Promotion, Residence Life & Housing and Center for Black Culture staff to envision and facilitate programs and services that integrate and enhance the student experience at the University.
Serve as a hearing officer for the Office of Student Conduct.
Lead division-wide committees and participate in division-wide and campus-wide committees.
Participate in professional development and growth opportunities in order to maintain current knowledge of student development and student learning research, theory and practice that best serve the needs of students.
Represent the Office of the Dean of Students at campus-wide functions.
Supervise and select student staff and volunteers engaged with Dean’s office campus and student engagement functions.
Recommend and participate in the development of University policies and procedures.
Perform other job-related duties as assigned.
Master's degree in higher education, student personnel, counseling services or other related field and four years of full-time professional experience working with college students.
A record of accomplishment as a student advocate and a champion for student success.
Familiarity with college student learning and development theories.
Knowledge of student support programs and services.
Experience working with first-year student populations.
Commitment to and knowledge of multicultural, diversity, and LGBTQ+ issues.
Ability to work effectively with a wide range of constituencies in a diverse community.
Effective oral and written communication skills.
Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
Effective interpersonal and community relations skills.
Ability to build positive and effective relationships with colleagues and student leaders across the university.
Skill to manage crises and knowledge of and experience using crisis intervention techniques.
Ability to react calmly and effectively in emergency situations.
Ability to take initiative for projects and development of services.
Independent judgment to plan, prioritize and organize a diversified workload with attention to detail.
Ability to collaborate and work successfully in a team environment.
Experience with case management software such as Simplicity Advocate, student information system software such as PeopleSoft and general computer-based literacy preferred.
Student supervisory experience is preferred.
Applications close: Open until filled