Job Summary

• Staff the Counseling Center front desk, while also providing program information, resources and procedures for assigned units.
• Answer phone calls/emails, schedule appointments, maintain unit calendars and files.
• Respond to inquiries regarding unit/program rules, regulations, policies, laws, etc.
• Act as liaison between individuals/unit in support of wrap-around student support.
• Ensure the timely connection of students in crisis to existing supports and resources.
• Maintain confidentiality within legal guidelines for those seeking/accessing counseling.
• Within existing procedures, complete Human Development course construction.
• Establish/maintain complex databases or manual file system(s), ensure accuracy of data.
• Compile and produce reports, forms, and documents such as tenure reports, quarterly course schedules, student forms, etc.
• Track/manage expenses within designated budgets through ongoing reconciliation.
• Provide office support, such as purchasing and travel, and assist with exam proctoring.
• Direct/schedule work study students and other assigned hourly staff in support of program functions.

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

• Associate’s degree AND two (2) years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems OR
• Bachelor’s degree OR
• Equivalent experience providing assistance to clients/customers regarding inquires, complaints, or problems.

• Microsoft Office Access, Excel, Outlook, PowerPoint, Teams, and Word programs
• Electronic data record systems such as ctcLink, Accessible Information Management (AIM), Starfish, or similar
• Family Education Rights & Privacy Act (FERPA)
• Automated tracking systems and manual and electronic filing systems entry and maintenance

• Fostering a climate of equity/belonging through multicultural awareness and responsiveness.
• Time management, organization, and ability to meet competing deadlines/priorities.
• Effective customer service, ability to engage in and de-escalate difficult situations.
• Entering and/or retrieving data accurately in computerized record keeping systems.
• Developing, maintaining, and ensuring the confidentiality of student files and program data.
• Handling difficult and sensitive situations, using independent judgment within College/legal guidelines.
• Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College.
• Establishing/maintaining effective working relationships at all organizational levels.
• Ability to work with a diverse group of students, staff, and the public in a friendly, courteous, and helpful manner.

Conditions of Employment

PHYSICAL WORK ENVIRONMENT:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

TERMS OF EMPLOYMENT/SALARY:
This position is allocated to pay range 37, under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.

OTHER CONDITIONS:
Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit:
https://www.shoreline.edu/about-shoreline/non-discrimination.aspx.
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at 206-546-4769 or hr@shoreline.edu.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime eligible.

In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.

This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition.

Required Materials

To be considered for this position, please submit the following:

• NEOGOV online profile, application, and supplemental question(s)
• Cover letter describing relevant knowledge,?skills, and?characteristics that align with the needs of the position
• Current resume

• Community Standard Statement